Support

ERP Systems Managed Services
 
Rather than build internal teams of support staff, many organisations outsource the day to day management of their systems.
 
Our managed services solution goes far beyond the day to day running of your systems we provide ongoing strategic input to ensure your investments are maximised and your systems kept up to date and optimised according to your changing business needs.
 
We add value to your organisation by providing:
  • Business process / change management – any outsourced solution will impact on current processes and procedures. We help you review your processes and support you through any changes necessary 
  • Assured transition methodology – we apply our established methodology to safely transition your existing (or new) ERP systems to a fully managed service  
  • Strategic expertise – we provide ongoing strategic input throughout the life of the contract while you retain in-house control of the system design
  • Strategic governance – we help you set up a Strategic Management Board (SMB) that will have overall responsibility for the strategy of the system and clear and documented roles and responsibilities to ensure a solid governance structure 
  • Agreed service levels – we provide high quality service levels through formal Service Level Agreements (SLAs) and underpinned by ITIL service management standards so you are assured of consistent service levels for the duration of the contract.
In conjunction with our partners we provide a fully managed services solution which includes:
  • Functional application management – our consultants are functional experts and will translate your business and function specific requirements into application design and configuration to ensure your application logic supports your business logic.
  • Technical application  management & support – including 24x7 service desk, configuration and environment management
  • Infrastructure management – including secure data centre, hardware provision, server management and disaster recovery
  • Software management and technical support – including database management, operating systems management and upgrade management

 

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Latest Case Study

16/01/2008

A financial institution regulated by the Financial Services Authority (FSA).

Latest News

27/02/2008

As regular speakers at the Softworld Accounting and Finance Solutions event, the InsightMSC session was once again extremely well attended at this year’s Masterclass held on 27th February at the Novot...

Thought Leadership

12/03/2008

Peter Morley says that to make the most of your finance systems, you must understand how your company really works.